Shipping policy

Last updated: 15 September 2026

This policy explains how KittyCaps (P.C Mckenzie & Z.A Nicoll) processes and delivers orders to customers worldwide.

Where We Ship

KittyCaps ships internationally to most countries worldwide, including Australia, the United States, the United Kingdom, Canada, New Zealand, Europe, and Asia.

If your country is not available at checkout, please contact us at support@kittycaps.shop and we will do our best to accommodate your order.

Processing Time

Orders are processed within 2–5 business days of payment confirmation.

"Business days" are Monday to Friday, excluding public holidays in New South Wales, Australia.

During busy periods (such as holiday seasons or sales events), processing times may extend slightly. We will notify you if there is an unusual delay with your order.

Shipping Origin & Fulfilment Model

KittyCaps works with international suppliers to fulfil orders. Items are shipped directly to you from our global fulfilment network.

This means:

Your order is shipped directly from our supply network to your delivery address.
Shipping times are longer than domestic shipping because your order is travelling internationally.
Tracking, where available, is provided by our logistics partners.
We do not hold physical inventory in Australia.

This model allows us to offer a wide range of products at competitive prices while we work toward our own in-house manufacturing operations.

Estimated Delivery Times

Delivery times are estimates only and begin after the processing period. Actual delivery may vary depending on your location, customs processing, and local postal services.

Region	Estimated Delivery (Business Days)
Australia	10–20 business days
United States & Canada	15–30 business days
United Kingdom & Europe	15–30 business days
New Zealand	10–20 business days
Asia	10–25 business days
Rest of World	20–40 business days

Important: These are estimates. Delays may occur due to customs inspections, public holidays, weather events, postal service disruptions, pandemics, or other circumstances outside our control.

Tracking Information

Where available, tracking information will be sent to your email address once your order has been dispatched from our supply network. Please allow up to 7 business days after dispatch for tracking information to become active in the carrier's system.

Not all shipping methods include tracking. If tracking is not available for your order, you can still contact us after the estimated delivery window has passed to inquire about your shipment.

Customs, Duties & Taxes

All orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means:

International orders may be subject to customs fees, import duties, value-added tax (VAT), or other taxes imposed by your country's customs authority.
These charges are the sole responsibility of the customer.
KittyCaps is not responsible for calculating, collecting, or remitting customs duties or taxes.
We are also not responsible for delays caused by customs processing.

Please check with your local customs office for information on potential charges before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. We offer free shipping on orders over a specified minimum value, where advertised.

Prices are displayed in Australian Dollars (AUD). If you are viewing the store from another country, Shopify will automatically convert prices to your local currency based on current exchange rates. Final charges at checkout may be processed in your local currency or AUD depending on your payment method and region.

Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. KittyCaps is not responsible for:

Orders shipped to an incorrect address provided by the customer.
Orders returned to sender due to an incomplete, incorrect, or undeliverable address.
Additional shipping charges incurred if we need to reship an order due to an address error.

If you realise you have entered an incorrect address, contact us immediately at support@kittycaps.shop. We will try to update the address if your order has not yet been dispatched, but we cannot guarantee changes after fulfilment has begun.

Lost or Undelivered Orders

If your order has not arrived within 45 days of your order date, please contact us at support@kittycaps.shop.

We will investigate the shipment with our logistics partners. If your order is confirmed lost, we will offer you the choice of a full refund or a free replacement.

If tracking shows your order was delivered but you did not receive it, please:

Check with neighbours, building management, or your local post office.
Check secure delivery locations around your property.
Contact us within 14 days of the recorded delivery date so we can investigate.

KittyCaps is not liable for orders stolen from your property after recorded delivery.

Delays Outside Our Control

KittyCaps is not liable for shipping delays caused by events outside our reasonable control, including but not limited to:

Customs inspections and processing delays
Public holidays or postal service strikes
Severe weather events or natural disasters
Global health events or pandemics
Acts of government or regulatory authorities
Carrier operational disruptions

We will communicate with you proactively if we become aware of significant delays affecting your region.

Split Shipments

Occasionally, orders containing multiple items may be shipped in separate parcels to ensure faster delivery. If this occurs, you will receive separate tracking information (where available) for each parcel.

Future Changes

KittyCaps is planning to transition to in-house manufacturing in the near future. When this transition occurs, shipping times, fulfilment locations, and shipping costs may change. We will update this policy to reflect any material changes.